Software Development

• Custom Application Management Services
• ERP Application Management Services

SMG provides full-cycle software development services; from solution design and software development to application support and augmentation. Our methodology focuses on understanding your needs BEFORE entering into costly development

Our delivery model takes advantage of offshore outsourcing software development with onsite technical and business analysis. This approach provides a compelling, risk mitigating and cost reduced solution. It also results in condensed time to develop and deliver.

Management Consulting

• Business Process Engineering (BPE)
• Business Process Improvement (BPI)
• Business Process Re-Engineering (BPR)
• Project/Program Management

SMS Management Consulting continues to expand its commitment to providing strategic consulting services to large complex Federal, State and Local Agencies in the areas of financial systems and process flows. In today's technology driven marketplace, investments in information technology are critical to an organization's strategic success; therefore, reducing risks and realizing value propositions are essential.

• Business Process Engineering – We work with you to identify critical business requirements, and design business processes, systems, and organizational structure to achieve a dramatic improvement in performance.

• Business Process Improvement (BPI) - We analyze current workflows in your business processes, documenting the current state of activities and staffing complement. Recommendations will be provided to improve overall end-user satisfaction, process efficiency, and improvement of operational performance with targeted measurements.

• Business Process Re-Engineering (BPR) – In the current days market trend where the businesses are concentrating on improving their business by multiplicative levels rather than the fractional levels, SMG Re-engineers your Business Processes to attain the best Return on Investment. Our approach towards improving your business processes is radical rather than a mere continuous improvement. SMG focuses on organization, technology, strategy, and people to attain the best results in improving your business functionality.

• Project/Program Management - Whether you’re considering or preparing for change, developing new strategies, implementing new initiatives, or redesigning current programs and processes, SMG provides experienced consultants to guide you in achieving optimal organizational results.

  Align projects and resources to meet strategic objectives. Our approach to Project Management Office (PMO) implementation focuses on increased customer satisfaction, decreased time to market, strategically aligned projects, quantitative performance measures, and project leadership and team performance. Evolve your PMO from a project-centric internal consulting group to a strategic arm of your executive team.

  To assist project management and control, we employ the Work Breakdown Structure (WBS) as a framework for identification of deliverables, scheduling of tasks, and allocation of budget and resources. Designed-in project controls focus accountability and responsibility, define information flow, measure task performance, identify and mitigate risk, resolve issues, and manage proposed changes to project scope, schedule, and cost. We continuously monitor schedules, costs, and resources to ensure that deliverables are consistent with your time, budget, and quality objectives.

Systems Integration

SMG can help you implement best-of-breed solutions by integrating them with your current legacy environment. There's no need to toss everything out. There's no need to develop yet another stove-pipe system. In fact, we focus on how to best leverage what you already have and only suggest the new solutions necessary to efficiently meet your goals.

We combine a deep understanding of the government market with many years of systems integration experience. We have extensive knowledge of proprietary and open systems and how to make them work together. We have a broad range of partners whose solutions are the best the industry has to offer. And we know how to put them to work with your existing infrastructure.

You protect your IT investments. You reduce costs. You gain operational efficiencies. You get a real return on investment. And you'll have the flexibility to adapt to your ever-changing market.

Infrastructure Management Services

Although IT infrastructure is an essential part of normal business operations, planning and projects, effective IT infrastructure management is typically undervalued—to the detriment of the organization. Effective infrastructure management:

• Reduces duplication of effort
• Ensures adherence to standards
• Enhances information flow throughout an information system
• Promotes adaptability necessary for a changeable environment
• Ensures interoperability among organizational and external entities
• Maintains effective change management policies and practices

Ongoing, incremental changes to technology and processes demand long-term commitment to increase the success of managing business services and avoid expensive project failures. By addressing technology architecture changes, consolidation, process adjustments and implementation of service management, we help organizations move away from component management and become more service-centric. Through our proactive, measured and accountable processes, we can transform your infrastructure management to become more user and process-focused (instead of technology-focused).

Our services include server consolidation, day-to-day support and management, implementation of service management, and security management.

Business Process Outsourcing

SMG is a global BPO organization with broad business expertise in outsourcing. Our objective is to develop and deliver dependable, flexible, and cost-effective solutions for back office and contact center operations for government organizations. With the IT and learning business heritage, we have established a track record in delivering a diverse set of high quality customized services with highly measurable benefits.

Quality of delivery is the key to our operations and all of our solutions are driven by highest quality standards within these business sectors:

• Federal, State, & Local Governments
• Telecommunications Services
• Technology Services Providers
• Financial Services
• Transportation

Business Continuity and Recovery Services (BCRS)

Because weather-related disasters, power outages, equipment failures, accidents or other events could occur at any time, organizations need to take actions to reduce risk and, equally importantly, recover as quickly as possible if a disaster occurs. Continuity of mission-critical functions and maintaining a minimum level of operations is a key whether a disaster is local or wide area, physical or digital, or natural or man-made. SMG’s personnel possess the skills and experience critical to business continuity. Our BCRS management strategy is based on industry-standard BCRS processes and procedures. We offer operational audit, as well as review, drill and plan development and implementation, and outsourcing.

Training

Technology, including development and engineering, has become vital in helping businesses achieve their goals. IT departments must align themselves with business strategies and deliver clear value in solving business problems. Therefore, it is critical that the people in various IT roles throughout your organization be adequately trained and skilled to support these business goals and objectives. SMG provides customer-focused training choices in multiple formats and delivery methods, offering organizations and individuals top-quality training that can be tailored to meet individual learning styles and specific needs.

• Developer - Becoming a skilled developer will provide the knowledge and skill to integrate systems more rapidly and help realize the promise of information anytime, anywhere, on any device. This ability is becoming more critical as businesses look to connect information, people, systems, and devices through software.
• Applications - Understanding and optimizing the power of SAP, Oracle, PeopleSoft and other solutions to maximize employee productivity is an ongoing and challenging task. SMG offers a full range of software application training specifically designed to enhance user productivity.
• Life-cycle - An all-encompassing training environment from Concept – to – Delivery – to - Refresher, and back again:
• Training Requirements Analysis
• Curriculum Design & Development
• Training Delivery
• Training Documentation Development
• Retraining, Updates